Quality

Our (DGi’s) mission is to improve the health of organisations and individuals. To deliver on this mission, we provide a spectrum of training and development services around the world to organisations ranging from SMEs to global corporations.

We are committed to maintaining a reputation for excellence in the training/consultancy industry by ensuring our consultants uphold the highest standards throughout the design, development and delivery process.

Our approach to quality is based on four fundamental principles:

1. Delivering to requirements; having identified very carefully the needs of our clients and by following our own internal quality procedures.
2. Providing a robust Train the Trainer and on-boarding process that is monitored and reviewed.
3. Ensuring that the quality of service provision is based upon the principle that everyone understands how to do their job to the standard required, and doing it right first time.
4. A 360º review process that encourages and uses feedback from our clients, our delegates and each other in order to continuously improve our service.